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CJ CheilJedang will respond to your inquiries as soon as possible.
You can check out the details of your comments and the corresponding response by typing in your email address and the password you entered when submitting your inquiry. You can also receive our response via email.
We would like to kindly inform you that CJ CheilJedang does not collect our customers’ Resident Registration Number (RRN).
Please take caution not to enter your or someone else's RRN in the information or any attached documents that you input in the inquiry.

Notice of and Consent to Collection and Use of Personal Information

CJ CheilJedang Corporation entrusts the following tasks related to the processing of personal information.
Hence, the items required for the safe management of entrusted personal information are so stipulated in the consignment contract in accordance with the relevant laws and regulations.

[Mandatory] Information Mandatorily Collected

1. Information to be Collected and Use Period

[Mandatory] Name, Country, City, email address, phone number, and password

2. Purpose of Use

- To reply to customer inquiries received and their results, and to conduct service satisfaction surveys.
- To block abusive users' access to the website.

3. Retention and Use Period

The information the user provided shall be retained for a period of three (3) years in accordance with the internal regulations and may be deleted upon a request by the said user.

[Relevant Law]

Records related to resolution of consumer complaints or disputes: three (3) years ("Act on Consumer Protection in Electronic Commerce")

You have the right to refuse consent to the collection and use of personal information above.
However, if you do not consent to the collection and usage of the information, you will not be able to submit any inquiries.

I consent.

[Optional] Information Optionally Collected * If you wish to provide address information or attach an image or video, you must consent to optional collection items.

1. Information to be Collected and Use Period

[Optional] Address, image file attachment, and video file attachment

2. Purpose of Use

- To retrieve and ship products, make visitations, process refunds, and check details of the inquiries received.

3. Retention and Use Period

The information the user provided shall be retained for a period of three (3) years in accordance with the internal regulations and may be deleted upon a request by the said user.

[Relevant Law]

Records related to resolution of consumer complaints or disputes: three (3) years ("Act on Consumer Protection in Electronic Commerce")
You have the right to refuse consent to the collection and use of personal information above, which will not bar you from submitting your inquiries.

I consent.

* Mandatory Field

Country of residence *

City *

Postal code

Please enter 7 half-width numbers without hyphens.

Detailed Address

Please select your prefecture and enter your address.

Country of product purchase *

Customer Type *

Inquiry Type *

We will use your valuable feedback to improve CJ CheilJedang's products and services.
Depending on the content of the adopted ideas/suggestions, you may receive certain free gifts and rewards.
CJ CheilJedang reserves the right to use, reproduce, display, disseminate, and transmit contents such as customer posts, images, etc. on the Company's various service pages and external services (SNS, etc.) for the purpose of effectively communicating product information, promoting sales, and promoting and improving services.

If you provide us with a business proposal, the relevant department will review it and contact you separately.

Product Name of Inquiry

Please enter the product name as far as you know.
- Product name: If you do not specify the product, please enter "None."
- Product content: Please enter the content listed on the back of the product package as far as you know.

Name *

Name (Furigana) *

Phone number *

Please fill in the information as we may contact you by phone.

Email address *

Password *

Password must be 4 to 8 alphanumeric characters.

Please ensure to provide the correct email address and password.
You will need them to check on the results of your inquiries later.

Subject *

Details *

Please make sure not to include any personal information (e.g. your name, mobile number, or bank account information) in the inquiry details.

File Attachment

Choose File

You can attach up to 5 files, each with a maximum size of 10 MB.

Accepted file formats are jpg, jpeg, gif, bmp, png, and pdf. Files in other formats such as exe and zip are not accepted.

Video File Attachment

Choose File

You can attach 1 video file with a maximum size of 100 MB.

Accepted video file formats are 3GP, AAC, AC3, AIFF, ASF, AVI, CAF, DVD, FLAC, FLV, K3G, LMP4, M4A, M4R, MKV, MMF, MOV, MP3, MP4, MPG, OGG, SKM, SWF, WAV, WebM, WMA, and WMV.

Enter your inquiry.
Please enter your inquiry in the form above and click the "Confirm" button.

We will respond to inquiries during our business hours from 10:00 to 17:00 (excluding Saturdays, Sundays, public holidays, summer vacations, and year-end and New Year's holidays), but depending on the content, we may take some time or may not be able to respond.

Depending on the content of your inquiry, we may respond by phone or letter.

Responses to customers sent from our company are sent to individual customers. Please refrain from using part or all of the content for personal use or secondary use.

Please understand in advance that we cannot respond to inquiries regarding our products and various services or recruitment through this inquiry form.

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